Terms & Conditions
Last Updated: 25/06/2025
These Terms & Conditions (“Terms”) govern your access to and use of the website, software,
products, services, and related support offered by Virexa Technologies Pvt. Ltd., operating
under the brand V-One Software (“V-One”, “we”, “our”, or “us”).
By accessing our website, requesting a demo, creating an account, purchasing a
subscription, signing a proposal, or using any V-One product or service, you agree to these
Terms. If you do not agree, do not use our website, software, or services
1. Scope of Services
V-One provides business software solutions, which may include one or more of the following products and services:
- V-One ERP
- V-One ERP + POS
- V-One CRM
- V-One HRM
- Implementation and onboarding services
- Customization and development services
- Training, support, maintenance, and related professional services
The exact scope of work will be defined in the proposal, quotation, work order, invoice, or service agreement shared with the customer.
2. Eligibility
You must be legally capable of entering into a binding agreement to use our services. If you
are using V-One on behalf of a company or organization, you represent that you have
authority to bind that entity to these Terms.
3. Account Registration
Some features may require account creation or login credentials. You agree to:
- Provide accurate and complete information.
- Keep your login details confidential.
- Notify us immediately of any unauthorized use of your account.
- Remain responsible for all activities conducted under your account.
We may suspend or terminate accounts that show misuse, fraud, unauthorized access, or violation of these Terms.
4. Demo, Trial, and Evaluation Access
If V-One provides free demo, trial, or evaluation access, it is offered only for assessment
purposes unless otherwise agreed in writing.
Trial or demo access may be limited in time, features, users, storage, or support. We may
modify, suspend, or withdraw trial access at any time without liability.
Any data entered during a demo or trial may be deleted after the trial period ends unless a
separate agreement says otherwise.
5. Subscription, License, and Use Rights
Subject to payment of applicable fees and compliance with these Terms, V-One grants you a limited, non-exclusive, non-transferable, revocable right to use the subscribed product(s) for your internal business purposes only.
You may not:
- Sell, resell, sublicense, rent, lease, or distribute the software.
- Copy, reverse engineer, decompile, or attempt to extract the source code.
- Remove or alter any copyright, trademark, or ownership notices.
- Use the software to build a competing product.
- Allow unauthorized third parties to access the system through your account.
5. Legal Basis for Processing
We process information when necessary to:
- Perform our contractual obligations to customers.
- Provide the products, services, and support you request.
- Maintain the security, integrity, and availability of our platform.
- Improve system performance, reliability, and user experience.
- Comply with applicable legal and regulatory obligations.
- Protect our legitimate business interests, customers, and users.
6. Customer Responsibilities
You are responsible for:
- The accuracy of the data you enter.
- Maintaining your own business records.
- Ensuring your users are trained and authorized.
- Following applicable laws related to billing, taxes, payroll, employment, and data handling.
- Securing your devices, network, and access credentials.
V-One is not responsible for errors caused by incorrect data entry, improper use, or failure to follow recommended processes.
7. Payments, Fees, and Taxes
Fees for software, implementation, customization, training, support, and any add-on services will be charged as per the quotation, invoice, proposal, or work order.
Unless stated otherwise:
- All invoices are payable within the timeline mentioned in the invoice or agreement.
- Services may be paused or suspended if payments are overdue.
- Taxes such as GST or other applicable government levies will be charged as required by law.
- Any bank charges, remittance charges, payment gateway charges, or foreign exchange charges will be borne by the customer.
If a quotation mentions a validity period, pricing may change after that period.
8. Refund Policy
Unless expressly stated otherwise in a signed written agreement, all payments made toward software licenses, subscriptions, implementation, customization, onboarding, training, support, or related professional services are non-refundable.
If V-One agrees to a refund in writing, the refund terms will be limited to that written approval.
9. Implementation, Customization, and Professional Services
Implementation, configuration, data migration, workflow setup, customization, integration, and training are professional services and may require separate timelines and charges.
For such services:
- The customer must provide timely approvals, data, access, and feedback.
- Delays caused by the customer may extend the project timeline.
- Additional scope requests may require revised pricing and delivery dates.
- Final output will be based on the approved scope of work.
10. Support and Maintenance
Support may be provided through email, ticketing, WhatsApp, phone, remote access, or other channels as specified in the service plan.
Support does not automatically include:
- New feature development.
- Third-party service issues.
- Hardware or device problems.
- Internet or network failures.
- Issues caused by unauthorized changes.
- Problems arising from misuse or unsupported environments.
Annual maintenance, renewal, or support continuation will be subject to the applicable plan, invoice, and renewal terms.
11. AMC and Renewal
Where applicable, continued support, maintenance, updates, and technical assistance after
the initial service period may require renewal of an Annual Maintenance Contract (AMC) or a similar support plan.
If AMC or renewal is not renewed on time, V-One may limit or discontinue support, updates, troubleshooting assistance, or related services until renewal is completed.
12. Third-Party Services and Integrations
V-One products may integrate with third-party tools or services such as payment gateways,
messaging platforms, cloud hosting, APIs, SMS providers, email systems, or accounting
tools.
We are not responsible for the availability, accuracy, security, pricing, or policies of
third-party services. Your use of third-party tools is subject to their own terms and policies.
If a third-party service stops working, changes its API, or changes its pricing, V-One may
need additional time or charges to restore or modify the integration.
13. Data and Customer Content
You retain ownership of the data, records, content, and materials you upload or generate within your V-One account, subject to our rights to host, process, back up, transmit, display, and use that data to provide the services.
You are responsible for the legality, accuracy, and appropriateness of your content and data.
You grant V-One the limited right to process your data solely for service delivery, support,
analytics, troubleshooting, legal compliance, and product improvement, in accordance with
applicable law and our privacy policy
14. Data Backup and Security
We may use reasonable safeguards to protect customer data, but no system is completely
secure.
You are responsible for maintaining your own backup of critical business records, especially
invoices, stock data, payroll data, customer data, and reports. We are not liable for data loss
caused by factors outside our reasonable control, including user error, device failure,
third-party outages, cyber incidents, or force majeure.
15. Intellectual Property
All rights, title, and interest in the V-One brand, website, software, interface, design, logos,
product architecture, documentation, templates, and related materials remain the property of
Virexa Technologies Pvt. Ltd. or its licensors.
Nothing in these Terms transfers ownership of our intellectual property to you, except for the
limited right to use the services as permitted under these Terms or a separate written
agreement.
16. Restrictions on Use
You must not use V-One in any way that:
- Violates any law or regulation.
- Infringes any intellectual property or privacy rights.
- Transmits malware, spam, or harmful code.
- Attempts to bypass authentication or security.
- Interferes with service performance or availability.
- Misrepresents business records or transactions.
- Is intended to exploit, harass, defraud, or harm others.
We may investigate suspicious activity and take action, including suspension, restriction, or termination of access.
17. Service Availability
We aim to provide reliable access, but we do not guarantee uninterrupted or error-free
service.
Access may be affected by maintenance, updates, internet issues, hosting provider outages, third-party dependency failures, force majeure, or other events beyond our control.
We may change, update, improve, or discontinue any feature or module at any time, with or without notice, subject to applicable agreement terms.
18. Disclaimer of Warranties
To the maximum extent permitted by law, V-One software and services are provided on an “as is” and “as available” basis.
We do not guarantee that the software will:
- Meet every customer requirement.
- Always be free from errors or defects.
- Work with all devices, browsers, or third-party tools.
- Remain uninterrupted, timely, or secure at all times.
- Produce a specific business outcome such as sales growth, higher revenue, or regulatory compliance.
Any business decision made using our software remains your responsibility.
19. Limitation of Liability
To the maximum extent permitted by law, Virexa Technologies Pvt. Ltd., V-One, and their directors, employees, partners, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profit, loss of business, loss of data, or loss of goodwill.
Our total liability for any claim related to the services will not exceed the amount paid by you for the specific product or service giving rise to the claim during the period in which the claim arose, unless a different limit is required by law or agreed in writing.
20. Indemnity
You agree to indemnify and hold harmless Virexa Technologies Pvt. Ltd. and V-One from claims, losses, damages, liabilities, costs, and expenses arising from:
- Your misuse of the software.
- Your violation of these Terms.
- Your violation of applicable laws.
- Your breach of third-party rights.
- Content or data submitted by you.
21. Suspension and Termination
We may suspend or terminate your access if:
- You breach these Terms.
- Payment is overdue.
- You misuse the software.
- Your use creates legal, security, or operational risk.
- We are required to do so by law.
You may stop using the services at any time, subject to your contractual payment obligations and any applicable notice period.
Upon termination, your right to use the software ends. We may retain certain records as required by law, contract, accounting, or security needs.
22. Confidentiality
During the course of the engagement, either party may receive confidential information.
Each party agrees to use the other party’s confidential information only for the purpose of delivering or receiving the services and not to disclose it except where required by law or prior written consent.
23. Updates to These Terms
We may update these Terms from time to time to reflect product changes, legal requirements, service updates, or business changes.
When updated Terms are posted on our website, they will take effect from the date mentioned on the page, unless stated otherwise. Continued use of the services after the update means you accept the revised Terms.
24. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Any dispute arising out of or relating to these Terms or the services shall be subject to theexclusive jurisdiction of the courts of Coimbatore, Tamil Nadu, India.
25. Contact Information
For questions, notices, billing issues, support requests, or legal queries, contact:
Virexa Technologies Pvt. Ltd.
Brand:
Email:
Phone:
Address: