Privacy Policy
Last Updated: 25/06/2025
V-One Software (“V-One”, “we”, “our”, or “us”), operated by Virexa Technologies Pvt. Ltd., respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, software products, applications, and related services. By accessing or using V-One products and services, you agree to the practices described in this Privacy Policy.
1. About V-One
V-One Software is a business software platform offered by Virexa Technologies Pvt. Ltd., providing solutions including:
- V-One ERP
- V-One ERP + POS
- V-One CRM
- V-One HRM
These products help businesses manage operations, sales, customer relationships, inventory, billing, employee records, and related business processes.
2. Information We Collect
Business Information
- Company Name
- Business Address
- GST Details
- Industry Information
- Business Contact Information
Account Information
- Name
- Email address
- Mobile number
- User credentials
- User preferences
Product Data
Depending on the services used, we may process:
ERP Data
- Inventory records
- Product information
- Purchase records
- Sales records
- Supplier information
- Financial records
- Reports and operational data
CRM Data
- Lead information
- Customer records
- Follow-up activities
- Sales activities
- Communication history
- Customer interactions
HRM Data
- Employee information
- Attendance records
- Leave records
- Payroll-related information
- Department and designation details
ERP + POS Data
- Billing information
- Transaction records
- Customer purchase history
- Product and inventory data
- Point-of-sale transactions
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Access logs
- Session information
- Usage data
- Website analytics information
3. How We Use Information
We use information to:
- Provide software products and related services.
- Create, manage, and maintain user accounts.
- Process subscriptions, invoices, and payments.
- Deliver implementation, onboarding, and training services.
- Provide customer support and technical assistance.
- Improve the functionality, performance, and reliability of our products.
- Monitor system health, security, and service availability.
- Detect, prevent, and investigate fraud, unauthorized access, and security threats.
- Send service-related notifications, updates, and important communications.
- Comply with applicable legal, regulatory, and contractual obligations.
- Develop new features, enhance existing services, and improve the overall user experience.
We do not sell customer data or personal information to third parties for marketing purposes.
4. Customer Data Ownership
All customer data, including business records, inventory information, customer information, employee information, reports, and operational records entered into V-One, remains the property of the respective customer.
V-One does not claim ownership of customer data.
We process customer data solely for:
- Providing software products and related services.
- Hosting, operating, and maintaining the platform.
- Performing data backup, recovery, and disaster recovery operations.
- Delivering customer support and technical assistance.
- Troubleshooting technical issues and resolving service-related problems.
- Improving product features, functionality, and overall performance.
- Monitoring system security, performance, and reliability.
- Complying with applicable legal, regulatory, and contractual obligations.
5. Legal Basis for Processing
We process information when necessary to:
- Perform our contractual obligations to customers.
- Provide the products, services, and support you request.
- Maintain the security, integrity, and availability of our platform.
- Improve system performance, reliability, and user experience.
- Comply with applicable legal and regulatory obligations.
- Protect our legitimate business interests, customers, and users.
6. Data Sharing and Disclosure
We do not sell, rent, trade, or disclose customer information to third parties for marketing
purposes.
We may share information only under the following circumstances:
Service Providers
We may share information with trusted service providers who help us operate our business, including:
- Cloud hosting providers
- Payment gateway providers
- Email service providers
- SMS providers
- Communication platforms
- Infrastructure providers
- Security service providers
These providers are permitted to access information only as necessary to perform services on our behalf.
Legal Requirements
We may disclose information when required by:
- Applicable laws
- Court orders
- Government authorities
- Regulatory agencies
- Law enforcement agencies
Business Transfers
Information may be transferred as part of:
- Mergers
- Acquisitions
- Corporate restructuring
- Sale of assets
- Business reorganization
7. Data Storage
Customer information may be stored and processed on secure servers, cloud infrastructure,
or hosting environments operated by V-One or its authorized technology partners.
By using our services, you acknowledge that information may be stored, processed, and
transmitted through such systems for service delivery and operational purposes
8. Data Security
We implement commercially reasonable technical and organizational measures designed to protect information against:
- Unauthorized access
- Data loss
- Misuse
- Disclosure
- Alteration
- Destruction
These measures may include:
- Access controls
- Authentication systems
- Security monitoring
- Encryption where applicable
- Regular maintenance and updates
However, no online platform, software system, or electronic storage solution can guarantee
absolute security
9. Security Incidents
In the event of a security incident affecting customer information, V-One will take commercially reasonable steps to:
- Investigate the incident
- Contain and mitigate potential risks
- Restore affected services where possible
- Notify affected customers when required by applicable law
10. Data Retention
We retain information only for as long as necessary to:
- Deliver services
- Fulfill contractual obligations
- Resolve disputes
- Maintain records
- Meet legal and regulatory requirements
Upon account termination or service cancellation, customer data may be retained for up to 30 days for recovery, support, compliance, or operational purposes before permanent deletion, unless a longer retention period is required by law.
11. Communications, SMS, and Messaging Services
V-One products may provide communication features including:
- Email notifications
- SMS notifications
- WhatsApp communications
- Customer messaging features
- Alerts and reminders
Customers using such features are responsible for ensuring compliance with applicable laws, customer consent requirements, communication regulations, and industry standards.
V-One is not responsible for the content of messages created or sent by customers through the platform.
12. Third-Party Services and Integrations
V-One products may integrate with third-party platforms and services, including:
- Payment gateways
- Cloud hosting providers
- WhatsApp providers
- SMS providers
- Email service providers
- Accounting platforms
- Business applications
Your use of third-party services may also be subject to the terms and privacy policies of those providers.
V-One is not responsible for the privacy practices, availability, pricing, policies, or security of third-party services.
13. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze visitor behavior
- Enhance user experience
- Maintain website functionality
We may also use analytics tools to understand website usage, improve performance, and enhance our products and services.
Users may disable cookies through browser settings, although certain website features may not function properly.
14. Your Rights
Subject to applicable laws, you may request:
- Access to your information
- Correction of inaccurate information
- Updating of information
- Deletion of information where legally permissible
- Restriction of certain processing activities
- Withdrawal of consent where applicable
Requests may be submitted using the contact details provided below.
15. International Transfers
Where required for service delivery, support, hosting, or infrastructure operations, information may be processed through systems located in different jurisdictions.
V-One will take reasonable steps to ensure that information receives an appropriate level of protection.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to services
- Product enhancements
- Legal requirements
- Security practices
- Business operations
Updated versions will be published on our website with a revised effective date.
Continued use of V-One services after such updates constitutes acceptance of the revised Privacy Policy.
17. Contact Us
For privacy-related questions, requests, or concerns, please contact:
Virexa Technologies Pvt. Ltd.
V-One Software
Email: _______________________
Phone: _______________________
Address: _____________________